You deserve a simple explanation of how your personal data is used. When you visit our website, we collect certain details to keep the platform running smoothly and improve your experience. This data helps pages load correctly, supports key features, and improves usability. True Pharmacy collects only what is necessary. Our team protects your information with strong security measures and regular system checks. We follow recognised standards and comply with UK GDPR and the Data Protection Act 2018 to keep your data secure.
Your Use of the Website and Privacy Terms
By accessing our website or engaging with our emails, you automatically accept the privacy principles described here. We may revise these terms at any time to reflect changes in UK regulations, technology, or internal processes, and we publish updates directly on this page without separate notice. We encourage you to review this section occasionally so you stay aware of how your data is used, and your continued use of the website confirms your agreement with any updated version.
Your Rights and Options
You can request access to your personal data, update incorrect details, or ask for deletion where the law allows. You may also request information about how your data is used or ask to limit certain types of processing.
To submit a request, contact our support team. We review each request and respond within the timeframes required by UK GDPR.
Our Approach to Your Privacy
Privacy shapes how we operate every day. When you share personal information, we use it with care and only for clear, practical reasons. You can expect us to use your data to run and improve our services, while keeping full control in your hands.
We do not sell or trade your personal details. We limit data sharing and only disclose information when UK law requires it. We contact you about important matters such as orders or account updates, and we send marketing emails only if you choose to receive them. If you change your mind, you can unsubscribe at any time using a simple link in every message.
Why We Ask for Certain Details
We only ask for personal information when it directly supports your actions on the website. This usually happens when you place an order, create an account, or request a specific service. Some data also helps us confirm eligibility or complete regulated transactions.
Not all information comes from forms. Basic website use can generate technical data, which helps us improve speed, security, and overall usability. We keep this limited and relevant.
Types of information involved include:
- Contact and identity details used for communication or verification
- Address information required to deliver orders
- Payment details processed securely by external providers
- Account and login information linked to your profile
- Purchase history and preferences that improve future use
- Health-related details when required for regulated products
- Device and browsing data that supports performance and security
We focus on practical use. Every data point serves a purpose connected to your interaction with the website.
How Your Information Is Used Day to Day
We rely on your data to keep everything running smoothly and to respond to your requests without delay. It supports essential processes behind the scenes and helps us deliver a consistent service.
For example, your details allow us to organise deliveries, confirm payments, and keep you updated about your orders. They also help us improve how the website performs, adjust features, and offer content that fits your interests. We also use this information to manage your preferences and provide support when you contact us.
In some cases, we must use your data to meet UK legal and regulatory requirements. We keep this use limited and relevant.
Automatic Data and Cookies
Some information is generated automatically when you use our website. We use it to understand how the platform performs and how visitors interact with it.
This includes details like your browser, device, IP address, pages you view, and how long you stay on them. It also shows how often you return and which products attract attention. We review this data to improve speed, fix issues, and make navigation easier.
We also use cookies to support your experience. These small files remember your preferences, keep you logged in, and help display relevant content during your visit.
This type of data does not identify you personally. We use it in a general, aggregated form to study usage patterns and improve our services. We do not use it for external marketing or share it for that purpose.
Use of Services by Minors
Our website is intended for adults, and we do not allow use by individuals under 18. We do not knowingly collect personal data from children, and if we discover that a minor has provided information without proper consent, we remove it promptly. Parents or guardians who believe this has occurred can contact our support team, and we will take immediate action.
How Long We Keep Your Data
We keep personal information only for a defined period based on its purpose. Some data supports active services, while other records remain to meet legal or accounting duties. For example, order details may stay on file to satisfy financial requirements.
When the data no longer serves a valid purpose, we delete it or turn it into anonymous information that cannot identify you. Our internal procedures set clear rules for storage and disposal, in line with recognised standards.
Transfers of Data Across Borders
We may process or store your information in countries outside the UK when this supports our services. This can happen when we work with international partners, hosting providers, or support teams.
Whenever we transfer data abroad, we apply safeguards to keep your information protected. These may include standard contractual clauses, data processing agreements, and transfers to countries recognised as providing adequate protection under UK GDPR.
We also assess each transfer carefully and work only with providers that meet strict security and confidentiality standards. Our agreements require them to protect your data, use it only for agreed purposes, and follow relevant legal requirements.
No matter where your data is processed, we apply the same level of protection described in this policy and ensure it remains secure and properly managed.
How We Respond to Security Incidents
We monitor our systems to spot unusual activity and react quickly to any risk. If an incident affects personal data, we move fast to limit its impact and understand what happened.
Where required under UK GDPR, we inform affected users and notify the relevant authorities within the required timeframe. We also take corrective steps and strengthen our security measures to reduce the risk of similar issues in the future.
External Service Partners
We rely on carefully selected providers to support essential functions such as payments, delivery, analytics, and technical operations. These partners receive only the information required to carry out specific tasks connected to our services and platform performance.
We apply strict controls to how this data is used. Each provider must keep information confidential, follow clear usage limits, and meet high security standards. They are not permitted to use your data for their own marketing or any unrelated activities.
Security Standards We Follow
We protect your data using several layers of security. These include encrypted systems, controlled access, secure servers, and real-time monitoring. Together, they reduce risks and help prevent unauthorised use.
Security is not static. We improve our systems regularly, test defences, and adapt to new threats. While no system guarantees complete protection, we apply strong technical and organisational measures to keep your information safe.
You also play a role:
- Use a strong and unique password
- Keep your login details private
- Avoid accessing your account on public devices
- Log out after each session
If you lose access, contact support. We will confirm your identity before restoring your account.
Changes to This Privacy Policy
We update this policy when our services, legal requirements, or data practices change. The latest version always appears on this page, and it applies from the moment we publish it. You can review this section at any time to stay aware of how your information is used.
Contact Us About Privacy
If you have any questions about your personal data or how we use it, you can contact our support team at any time. We aim to respond promptly and provide useful, easy-to-understand answers that address your concerns.