Once your order is placed, we start right away – carefully packing, checking, and sending it out within a short business window. You’ll receive tracking details as soon as it ships so you can follow it along.
Before checkout, take a moment to confirm your delivery address. Even small errors can cause delays, and once a package is in transit, changes aren’t possible.
If anything comes up, we handle it directly:
- delayed or unclear tracking → we follow up with the carrier
- wrong, missing, or damaged item → we fix it without back-and-forth
- address issues → we help where possible before shipment
Returns and refunds are simple. You have 30 days to reach out if something isn’t right. Just send your order number and a short note – we’ll guide you through the next step. Approved returns must be unused and in original packaging, and refunds are issued promptly after inspection.
If the issue is on our side, we take responsibility. You can choose a replacement or a full refund, and we cover return shipping if needed.
If something comes up, just get in touch – we’ll take care of it.